We aim to deliver high-quality products with transparent policies. Please read the following carefully before placing your order.
Orders are shipped within 5–7 business days (within India).
All design, size, and fabric specifications are clearly mentioned on each product page.
Slight color variations may occur due to differences in screen calibration and the CMYK ink process used in DTG printing.
If precise color matching is critical, we recommend ordering test swatches before bulk purchases.
We do not offer refunds on orders once placed.
We do not accept returns under any circumstances.
We offer ONE-TIME EXCHANGE ONLY under specific conditions. Your product is eligible for exchange only if:
It was damaged during transit, or
You received the wrong item
To request an exchange:
Contact us via email (teamevenod@gmail.com) within 24 hours of delivery
Share a compulsory unboxing video
Include clear images of the product and original packaging
Each request is handled on a case-by-case basis.
If your exchange is approved:
You’ll receive a COUPON CODE equal to the product value (excluding shipping)
This code can be used at checkout to buy anything from our site
The code will not have an expiration date
We do not issue refunds — only store credit in the form of a coupon will be provided for valid cases.
You ordered the wrong size by mistake (and the product matches your selection)
The item was purchased on sale or at a discount
The request was made after 24 hours of delivery
The unboxing video or supporting evidence is missing
If the package is damaged during opening (e.g., cut by scissors), the product is not eligible for exchange
If the package is visibly damaged at the time of delivery, please mention it in delivery remarks to support your claim
For help, reach out at teamevenod@gmail.com with your order ID and issue details.